Privacy Policy

At Ramo software and travel LLC (“Company”, “We”, “Us”, or “Our”), we highly value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our tour and travel services. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other international data protection standards.

1. Information We Collect

To provide our services effectively, we may collect the following information:

  • Personally Identifiable Information: First name, last name, date of birth, passport/ID number, and nationality.

  • Contact Information: Email address, phone number, and mailing address.

  • Payment Information: Credit/debit card details and billing address. (These details are encrypted and processed securely by our payment gateways; they are not stored on our servers).

  • Travel Preferences: Dietary requirements, health conditions (only if necessary for travel safety), and special requests.

  • Technical Information: IP address, browser type, cookies, and website usage data.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To plan and confirm your tour bookings, flight tickets, and accommodations.

  • To communicate with you regarding our services, updates, or cancellations.

  • To process payments securely.

  • To fulfill legal and regulatory obligations for international travel (customs, visas, airline rules).

  • To send you personalized offers and marketing communications, provided we have your explicit consent.

3. Information Sharing and Third Parties

We never sell your personal data to third parties. However, to provide our services, we may share your information with the following parties:

  • Service Providers: Airlines, hotels, local tour guides, and transfer companies.

  • Payment Gateways: International payment gateways for secure transaction processing.

  • Legal Authorities: When required by law or in response to requests from public and government authorities.

4. Data Security and International Transfers

We implement advanced security measures and SSL encryption to protect your data against unauthorized access, loss, or alteration. As a global travel company, your information may be transferred to service providers in the country where you have booked a service (across international borders).

5. User Rights (Under GDPR)

You have the following rights regarding your personal data stored in our system:

  • The right to access and request a copy of your data.

  • The right to request the correction of inaccurate or incomplete information.

  • The right to request the deletion of your data (the “Right to be Forgotten”).

  • The right to withdraw your consent for marketing communications at any time.

For inquiries: [Your Email Address]

Cancellation & Refund Policy

The tour and travel services purchased through Ramo software and travel LLC are inherently dependent on third-party providers (airlines, hotels, etc.). To provide a fair and transparent service, our cancellation and refund conditions are as follows:

1. Cancellations by the Customer

All tour or service cancellation requests must be submitted to our company in writing via email ([Your Email Address]). Refund amounts are determined by the proximity of the cancellation request to the tour start date:

  • 30 days or more before the tour date: 100% refund, deducting processing fees, non-refundable flight/train tickets, and visa costs (if any).

  • 15 to 29 days before the tour date: 50% refund of the total tour price.

  • Less than 14 days before the tour date or No-show: No refund will be issued (0% refund).

2. Cancellations by the Company

Ramo software and travel LLC reserves the right to cancel a tour due to operational reasons or insufficient participation. In such cases, the customer will be offered two options:

  • A full (100%) refund of the amount paid, with no deductions.

  • The opportunity to join an alternative tour of equal value.

3. Force Majeure

If a tour is canceled due to unforeseeable circumstances beyond our control (Force Majeure)—such as natural disasters, pandemics, border closures, acts of war, terrorism, or airline strikes—Ramo software and travel LLC will make its best effort to refund the customer based on the amounts recovered from suppliers (hotels, airlines, etc.). Service fees and non-refundable third-party expenses cannot be refunded.

4. Non-Refundable Services

No refunds will be issued under any circumstances for the following services:

  • Visa consulting and application fees.

  • Travel health and trip cancellation insurance.

  • Promotional flight tickets and hotel reservations sold with a “Non-Refundable” condition.

5. Refund Process

Approved refunds will be processed and credited back to your original payment method (credit card or bank account) within 7 to 14 business days from the date of cancellation approval. Depending on your bank’s processing times, it may take additional time for the funds to appear in your account.